Return & Refund Policy

Your satisfaction is our priority

15-Day Return & Refund Guarantee

At Kleinsford, we stand behind every piece we create. We offer a straightforward 15-day return and refund policy to ensure your complete satisfaction with your purchase.

Return Eligibility

To qualify for a return and refund, items must meet the following conditions:

• Unworn and unwashed
• In original, pristine condition
• All original tags attached
• Original packaging included
• No signs of wear, damage, or alteration

Items that have been worn, washed, or altered are not eligible for return. Custom or bespoke pieces and final sale items (clearly marked at checkout) cannot be returned.

How to Request a Return

Requesting a return is simple and hassle-free:

1. Contact us at info@kleinsford.com with your order number and reason for return
2. Receive a prepaid return label via email within 24 hours
3. Pack your item securely in its original packaging
4. Ship your return using the prepaid label provided
5. We'll inspect your item upon receipt

Refund Processing Timeline

Once we receive your return, here's what to expect:

• Inspection: We inspect the item to ensure it meets our return conditions (1-2 business days)
• Approval: If approved, we'll send you a confirmation email
• Processing: Your refund will be processed to your original payment method within 5-7 business days
• Appearance: Depending on your bank or payment provider, the refund may take an additional 3-5 business days to appear in your account

Damaged or Defective Items

If your item arrives damaged or defective, we'll replace it or issue a full refund immediately—regardless of the 15-day window or condition of the item.

To report damage or defects:

• Contact us within 48 hours of delivery
• Provide clear photos of the damage or defect
• Include your order number
• Email info@kleinsford.com with the subject line "Damaged Item - [Order Number]"

Shipping Costs

We provide a prepaid return label for all eligible returns, so you won't pay anything to send your item back to us. If you choose to use a different shipping method, you'll be responsible for those costs.

Exchanges

If you'd like to exchange an item for a different size or color, simply initiate a return and place a new order for the item you'd like. Once we receive and approve your return, your refund will be processed, and you can use it toward your new purchase.

Final Sale Items

Some items are marked as "Final Sale" at checkout. These items are not eligible for return or refund. Please review all item details and descriptions carefully before completing your purchase.

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom or bespoke pieces
• Items marked as "Final Sale"
• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Gift cards

Contact Us

Policy Updates

Kleinsford reserves the right to update this return and refund policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy regularly to stay informed of any updates.

Last Updated: May 2026