Contact information

Customer Care

We're here to help. Every question matters.

How Can We Help?

At Kleinsford, customer care is not an afterthought—it's part of our commitment to excellence. Whether you have questions about your order, need sizing guidance, or want to discuss our products, we're here to help.

Response Time: We typically respond to all inquiries within 24 hours. For urgent matters, we aim to respond within 2-4 hours during business hours.

Get in Touch

The best way to reach us is via email. We monitor our inbox closely and prioritize every message.

Common Questions

Order Status & Tracking

Once your order ships, you'll receive an email with a tracking number. You can use this number to monitor your shipment in real-time. If you haven't received a tracking number within 24 hours of placing your order, please reach out to us.

Sizing & Fit

We understand that finding the right fit is crucial. Our website includes detailed sizing guides for each product. If you're unsure about your size, email us with your measurements and the specific item you're interested in, and we'll provide personalized recommendations.

Product Care & Maintenance

Each Kleinsford piece comes with care instructions. For specific questions about maintaining your jacket, shirt, or coat, we're happy to provide guidance. Proper care ensures your pieces last for decades.

Returns & Refunds

We offer a 15-day return policy on all items. If you're not satisfied with your purchase, contact us to initiate a return. We'll provide a prepaid return label and process your refund within 5-7 business days of receiving your return.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos of the damage. We'll replace the item or issue a full refund at no cost to you. All shipments are fully insured.

Shipping Inquiries

We offer free express shipping on all orders. If you have questions about shipping times, delivery options, or international shipping, we're here to help. Check your tracking number for real-time updates.

Custom or Bespoke Orders

Interested in custom tailoring or bespoke pieces? We work with select clients to create personalized garments. Email us to discuss your vision, and we'll guide you through the process.

Wholesale & Partnerships

If you're interested in wholesale opportunities or partnerships, we'd love to hear from you. Contact us with details about your business, and we'll discuss potential collaboration.

What to Include in Your Email

To help us assist you quickly, please include the following information when you reach out:

  • Your full name
  • Order number (if applicable)
  • Email address associated with your account
  • Clear description of your question or concern
  • Photos (if relevant to your inquiry)

Our Commitment to You

At Kleinsford, we believe that exceptional customer care is inseparable from exceptional products. We're committed to:

  • Responding to every inquiry promptly and professionally
  • Going above and beyond to resolve issues
  • Treating every customer with respect and care
  • Honoring our guarantees and policies without exception
  • Continuously improving based on your feedback

Your satisfaction is our standard. If something isn't right, we'll make it right. No questions asked.

Feedback & Suggestions

We value your feedback. Whether you have suggestions for improvement, want to share your experience, or simply want to connect, we'd love to hear from you. Email us at info@kleinsford.com.

Quick Links

Ready to get in touch?

Email us at info@kleinsford.com

We typically respond within 24 hours

Last Updated: May 2026